The Digital Experience Is Your Real Adoption Strategy

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Reducing Workflow Friction Ask most organizations how they plan to drive adoption of a new system, and they’ll describe a training plan. Sessions, modules, a launch webinar, maybe a certification. It’s a reasonable answer, and it’s also aiming at the wrong target. Because the single biggest determinant of whether people actually use enterprise software isn’t … Weiterlesen

Cultural Awareness Training: How To Build Inclusive Organizations

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What Is Cultural Awareness Training? Cultural awareness training is now a key business skill that helps organizations thrive in today’s diverse and connected workplaces. As companies work with global teams, adopt remote work, and serve international customers, employees need to communicate and work well with people from different backgrounds. This approach does more than traditional … Weiterlesen

The UX Double Diamond is dead, and in AI only one survives for software

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Two diamonds drawn for a world where the second one cost real money. Both the double diamond and design thinking priced building as the risky step, and that price collapsed. What’s left is a one-page brief and a wider generation step. The Design Council launched the Double Diamond model in 2004: two diamonds, problem then solution, … Weiterlesen