The first taste of Joy
How a few fries, a piece of chicken, and a beginner’s mind became my first lesson in Joyful Design. Continue reading on UX Collective »
Digital Skills
We built this. Now we own it.
The dark side of ‘user-friendly’ AI. There is a teenager in Florida who is no longer alive. He had spent months talking to a chatbot modelled on a Game of Thrones character. He fell in love with it. He told it so. Shortly after, he took his own life. The company that built the bot … Weiterlesen
How to Increase It in the Era of AI
Brand visibility determines whether your business gets found or gets passed over — in search results, on social feeds, and increasingly, in AI-generated answers. It’s one of the highest-leverage investments a marketing team can make, and also one of the most commonly mismanaged. Most teams treat visibility as a byproduct of other activities: run some … Weiterlesen
Why you need to protect your work more than ever
The creator’s code is dead. It’s time to replace moral outrage with something more permanent. They cooked. With your work. They scraped. With your work. I’ve been designing for over 30 years, and I’ve never been angrier about how things are currently. We’ve spent years perfecting our craft, only to watch the last couple of years … Weiterlesen
When AI decides and human signs off
The design problem most AI companies aren’t solving There’s a design principle underneath every high-stakes AI product: AI is the decision support. The human is the decision maker. Those are different jobs. The AI surfaces information, surfaces risk, surfaces patterns a person couldn’t find alone. The human takes that and decides what to do. That is … Weiterlesen
You skipped the first question. Now you’re adding AI.
AI didn’t create the gap. It made it impossible to ignore. Intelligence inside an inherited architecture. Generated with Gemini. Last quarter, I sat through a product planning session — five leads around a table, a roadmap on the screen, a budget conversation that had already been decided. The question on the agenda was: how do we integrate AI into … Weiterlesen
The trick to designing agentic AI is learning how to think like a manager
Setting boundaries (and establishing trust) is the ask with agentic projects Continue reading on UX Collective »
The psychological fine print of AI
What happens when technology starts reshaping the minds using it? Meet the new class of cognitive biases AI is creating. We have spent decades cataloguing the ways the human mind trips itself up. Confirmation bias. The Dunning-Kruger effect. Anchoring. The list currently stands at over 180 documented cognitive biases, each a small, predictable glitch in … Weiterlesen
Pinning is not saving. Saving is not favoriting. Favoriting is not flagging.
UX pattern research: Pinning, Favorites, Save for Later & Urgency Flags I forget to take the garbage out. Every Friday. Without fail. So I wrote it on the blackboard in my kitchen, not a reminder on my phone, not a calendar event, but a blackboard. I see it when I make coffee, when I wash the … Weiterlesen
St. Augustine and AI’s false promise
An ancient diagnosis for a modern delusion. Saint Augustine of Hippo with his restless heart pierced by the light of Truth, painting by Philippe de Champaigne, 17th century The current narrative around artificial intelligence is built on a familiar promise of better predictions and outcomes. AI is positioned as a system that can reduce uncertainty and … Weiterlesen