Knowledge Gap: The Training Didn’t Fail—Your Diagnosis Did
Stop Calling It A Knowledge Gap Three weeks after launching a new cloud-based procure-to-pay system to 400+ employees, I was standing in front of a frustrated stakeholder. The data looked grim: ticket rejection rates were up, approvals were being bypassed, and shadow spreadsheets were multiplying like rabbits. A $350,000 system implementation was teetering. The training … Weiterlesen