The rulebook for designing AI experiences

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Three of the world’s largest tech companies have published guidelines for responsible Human-AI Interaction. Here’s what they got right, and where the gaps are. Ask ten people in the industry what responsible AI design means and you will get ten different answers. Ethics frameworks, trustworthy AI principles, responsible innovation checklists: the vocabulary keeps growing. But underneath … Weiterlesen

Designing with AI without losing your mind

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With critical thinking skills on the line I built a real-time AI collaborator, Thia — with vision and voice capabilities to keep early ideas raw, the loop tight, and the thinking mine. Sketching on a whiteboard with an AI collaborator — image generated by AI You don’t typically notice changes in your own behaviour until they become more pronounced. I recently … Weiterlesen

Working in the open

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Learnings from designing open source technology Landscape artist Thomas Moran, created around 1876 — Boston Public Library I have been reflecting on the past three and a half years and realized there have been many ‘firsts’: my first time working in open source, building offline first experiences, and working on a fully remote async team. Of course, any time … Weiterlesen

9 Tactics to Increase B2B Answer Engine Visibility

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Research shows that 32% of buyers discover new B2B vendors using generative AI chatbots. This is why an answer engine optimization (AEO) strategy for B2B businesses is essential. AI-driven answer engines help buyers discover, evaluate, and shortlist vendors. The same research found that buyers start with an average of 7.6 potential vendors and narrow this to 3.5 before making their final decision.

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The deceptive nature of today’s AI conversation design and how to fix it

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The case to stop designing human conversations for non-human participants Image by Harli Marten As a content designer and passionate writer, conversation design has been intriguing to me since its infancy. From the little blurbs Microsoft’s Clippy spat out, to how Spotify’s Wrapped campaign addressed users in a dialogue-mimicking way. To me, it’s fascinating how small … Weiterlesen