Digital Skills

Dear diary, you’re the last good listener

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Adam Smith on why 250 years of empathy still leaves us feeling unheard. Adam Smith — Image created with AI We talk about empathy more than ever. Listening sessions. Trainings designed to “meet people where they are.” Empathy maps meant to snapshot customer personas. And still, the people who open up often walk away feeling drained. Why? It felt like … Weiterlesen

The UX of survival in the age of AI deepfakes

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A framework for Crisis Information Design. FAKE!!! This image was shared on social media and confirmed as fake by Snopes People can no longer tell the difference between real images and AI-generated ones. That’s not an opinion. It’s a finding from researchers at UC Berkeley and SUNY Buffalo, who demonstrated that AI-synthesized faces are now perceived … Weiterlesen

Your users aren’t human anymore; start building for agents today

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Disclaimer: although I am going to use industry examples from products I am building at Miro to illustrate key ideas in this piece, I am sharing my own POV, and I am not speaking on behalf of Miro. For decades, a single question has dominated startup boardrooms and venture capitalist pitch meetings: “What’s your DAU/WAU/MAU?” The … Weiterlesen

Breaking the echo chamber in your interface

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Your chatbot would praise your worst ideas. Here’s how to design interfaces that push back instead. Image based on Las Meninas by Velázquez (1656) Throwback to the last time this happened to you. You’re brainstorming with a chatbot. Somehow, every idea you throw out gets an enthusiastic response. First, it’s “great thinking!” Next, you hear “that’s … Weiterlesen