Sorry, designers, we don’t decide the future of design

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From making things to deciding things — how AI is forcing a renegotiation of what being a designer actually means. Photo by Meritt Thomas on Unsplash There is a persistent belief within the design profession that designers shape the trajectory of their own field, that we are collectively the authors of our own discipline. The truth is, designers do … Weiterlesen

Playing dumb: how AI is beating scammers at their own game

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Fraudsters prey on human psychology. The most effective AI defences win by weaponising theirs. There is a phone ringing somewhere in a call centre. A scammer picks up, settles into their script, and begins working through the familiar choreography of a con. Urgency, authority, manufactured trust. They have done this hundreds of times. They know … Weiterlesen

No further questions… please.

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Daniel Kahneman and the feeling of being caught Daniel Kahneman I like a good reframe. Don’t you? It used to be that saying “I don’t know” felt like honesty. Why does it now feel like it means something else? Why do follow up questions feel like predetermined resentments? (a phrase I used on my first date with … Weiterlesen