Writing discovery and onboarding content for “another” new feature, but this time it’s actually gonna get read. Continue reading on UX Collective »
You can’t talk about 1999 without Hamster Dance. That means looking back at the unfinished, handmade web to reinvent how we design for AI — and who we become — now. If you designed for the web in 1999, you remember the feeling while the Hamster Dance video was playing in the background. Pages were handmade — for a lot of us, … Weiterlesen
But not the sort of conflict you usually see on the news Most journalism doesn’t cut to the reasons behind conflicts. It only reports on the conflict and, in many cases, dramatizes that conflict. But what if journalists were trained to think about conflict differently? Photo credit: Adobe Creative Commons / Adobe Stock. The ever-evolving conflicts in … Weiterlesen
How designers can save brilliant AI from dying in onboarding — before it’s too late. Continue reading on UX Collective »
A meditation on presence, AI, and the uncomfortable work of understanding people before we design for them. Continue reading on UX Collective »
Walk down a suburban street, and you might stumble across a following sign. It’s probably messy with poor formatting and inconsistent font size. Here’s one that I saw in Houston.
A few weeks ago, I wrote about our vision for the agent era: agents should be able to run on HubSpot, and to run HubSpot. I want to go a level deeper on what “run HubSpot” actually means, and our latest step in bringing this vision to life.
We are all more productive, but are we still thinking? Credit @kovalto1 adobe.stock 47% This is the percentage drop in brain activity measured among participants in an MIT Media Lab study who used ChatGPT, compared to those who wrote without AI assistance. This is not a philosophical finding. It is a neurological one, recorded via … Weiterlesen
Validating a problem, an idea, or a solution is where most people begin discovery. The skipped judgment is whether to begin it at all. Generated with AI by Author “Customers keep asking us to add more dashboard widgets.” Someone raises it in a product roadmap planning meeting, and it sounds less like feedback and more like an … Weiterlesen
Designing a book cover isn’t about aesthetics. It’s about anticipating the reader’s behavior throughout the entire lifecycle of the book. Writing this piece is quite a challenge because, on the one hand, I want to explain my approach to design, and on the other — I really don’t want to ruin the experience of reading the books I … Weiterlesen