Should I design for humans or machines?

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Rethinking UX as we start designing for agents and automation “User” has traditionally meant one thing: a person. The user is someone who navigates an interface, scans text/visuals, and makes decisions. UX/UI has always been about “reducing friction” between humans and the products they use. But UX and the design process are heavily evolving. In … Weiterlesen

The permalink problem in AI chat

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AI chat made the conversation addressable and the message ephemeral. Knowledge work needs the opposite. Editor’s note: I wrote this article from firsthand experience as a founder and engineer. Disclosure: I co-founded AI Toolbox — a Chrome extension that adds per-message bookmarking and full-text search to major AI chat products. Engelbart’s 1968 NLS could already jump to … Weiterlesen

Being kind to machines, the genius of Claude’s branding, AI UX debt

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Weekly curated resources for designers — thinkers and makers. “The way we talk to technology has always said something about us. We barked commands at early voice recognition software. We typed queries into search engines like telegrams. Now we chat, negotiate, apologize, and occasionally vent to systems that, by any reasonable measure, couldn’t care less. What’s changed isn’t … Weiterlesen

You are no longer the user. You are the principal.

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Google just promoted you. The architecture below has already shipped. Visual 1 — Delegated Presence. Generated with Gemini. Halfway through the Google I/O 2026 keynote, I closed the lid of my laptop. I waited. The instinct to open it again did not arrive. That had not happened to me in thirty years. I rewound the stream. Sundar Pichai had just said … Weiterlesen