Playing dumb: how AI is beating scammers at their own game

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Fraudsters prey on human psychology. The most effective AI defences win by weaponising theirs. There is a phone ringing somewhere in a call centre. A scammer picks up, settles into their script, and begins working through the familiar choreography of a con. Urgency, authority, manufactured trust. They have done this hundreds of times. They know … Weiterlesen

No further questions… please.

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Daniel Kahneman and the feeling of being caught Daniel Kahneman I like a good reframe. Don’t you? It used to be that saying “I don’t know” felt like honesty. Why does it now feel like it means something else? Why do follow up questions feel like predetermined resentments? (a phrase I used on my first date with … Weiterlesen

The art of conversational flow

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Conversational Design based on effective communication. Conversational Flow seen between human and AI | Image credit: AI-generated with Google Gemini A lot is changing Like many other Product Designers in our field, I’ve been in the throes of rapid change on a number of levels due to the advent of AI. Roles are changing and adapting. Innovation … Weiterlesen