How difficult could it be to design a chatbot?

1PjMIbrcV6gmrBv1bg8qH2A.png

Harder than you think. And higher stakes than most people building them realise. If you work in product, you probably care about NPS. Customer satisfaction. Retention. The usual levers. A culturally misaligned chatbot will hurt all of those — and that’s reason enough to care. But here’s a finding that makes it more complicated. A study across Germany, South … Weiterlesen

The digital Kowloon

1nHNMu5lNldCEwRHkd7Z ow.png

What a walled city in Hong Kong can teach us about the future of AI development. And why vibe coding might be a regression to the 1990s, with better tools. There is a photograph taken in 1989 of Kowloon Walled City from above. It looks less like a neighborhood and more like a geological formation — a dense, … Weiterlesen

The gesture and the instruction

0cXjbS5U0TOQtdAWo.jpg

Making-feel, result-feel: Two kinds of design work, two kinds of tired Photo by Fons Heijnsbroek on Unsplash My day-to-day movements have changed. I’m doing a lot of product design work with agent-based workflows, and I’m noticing more than anything that my body is moving differently in the act of design. My career has been largely in canvas-based tools, … Weiterlesen