Digital Skills

How LLMs are reopening this question — and why it could turn into a professional identity crisis. Text written manually without AI. Images made with Midjourney. Maybe this text will become outdated as quickly as all the changes we’ve seen happening in our field over the last few years. But even if I run that risk, I feel … Weiterlesen

A practical scoring model to decide when to Delegate, Assist, or stay Human-Led. This essay was originally published on my Substack Syntax Stream, where I write about principles of human–AI interaction. For years, application design followed a straightforward goal: reduce friction so users can complete their jobs faster. We mapped flows, removed steps, and optimized … Weiterlesen

Four ways of thinking about design, work, and uncertainty Continue reading on UX Collective »

How funny and totally unnecessary writing of this Amsterdam coffee roastery makes customers happier. Continue reading on UX Collective »

The way consumers search for answers online has changed over the years. Instead of typing a keyword or query into search engines like Google, people are typing their questions directly into engines like ChatGPT to get direct, no-frills answers. So, instead of optimizing for SEO, marketers need to know how to structure a page for … Weiterlesen

Weekly curated resources for designers — thinkers and makers. “Hey team, can we use AI to help here? The question dropped into the Slack channel before the user research summary. Before the problem was clearly defined. Before anyone asked if users actually needed this feature. Your product manager already generated three interface options in ChatGPT. Now they’re asking which one … Weiterlesen

Domain knowledge is one of the most valuable skills designers can have Continue reading on UX Collective »

What organisations gain by hiring PhD researchers in user research and service design Continue reading on UX Collective »