A handloom weaver in 1820 could not have named a single job his trade would turn into. Neither can anyone today. No one is going to save your career from AI. That’s the most useful thing anyone can tell you about your job, and the sooner you believe it, the sooner you start building a version … Weiterlesen
On empty seats, metaphors, and the useful parts that don’t quite fit Continue reading on UX Collective »
The call for problem discovery, the freedom to wander, and craft in the age of AI I grew up surrounded by 17th- and 18th-century architecture my stepfather salvaged from around the world. My mother had a knack for convincing him to put some of his salvaged pieces in our house, which meant I got to enjoy … Weiterlesen
Why I’m reconsidering a principle I’ve believed for years. I’ve always believed that imperfect research is better than no research at all. Synthetic users have made me reconsider that. When synthetic responses are treated like findings from real users, they can create something far more dangerous than uncertainty: false confidence. What I mean by “imperfect research” Until … Weiterlesen
Human-centered design demands a limited use of AI-generated personas, if at all A big debate among UX researchers is whether to use synthetic users in their studies. There’s one group of researchers who consider it no less than an abomination, unethical to use an artificial persona to test a product that serves humans. The second group … Weiterlesen
The complexity never left the building. It changed hands, and nothing printed a receipt. AI assisted. AI did not remove the complexity of software. It removed the interface that told you where the complexity went, and who is now paying for it. Larry Tesler is the reason you can cut, copy, and paste. At Xerox PARC … Weiterlesen
Digital PR has always been about earning coverage that influences the audience you can’t reach through paid channels. While the value proposition of digital PR hasn’t changed, the definition of “showing up” has. When buyers use answer engines to research a category, the brand that appears in those answers has earned a form of coverage … Weiterlesen
When safety is optional, and capability is urgent, incidents are not accidents. They are what we (consciously or not) designed and built for. AI makes headlines almost every day. And most days, they read like science fiction. Except they are not. Last year, in a simulation, Anthropic’s Claude learned it was about to be shut down, found … Weiterlesen
Enterprise email marketing software is built for high-volume programs that span teams, brands, and regions. With so much software available, the hard part comes before and after the send — whether governance keeps every team within the rules, CRM-native data surfaces the right consented audience, and attribution connects email engagement to pipeline and revenue. A … Weiterlesen
Part 1 of 3 on designing systems that inspire rather than manipulate. Continue reading on UX Collective »