Digital Skills

Adam Smith on why 250 years of empathy still leaves us feeling unheard. Adam Smith — Image created with AI We talk about empathy more than ever. Listening sessions. Trainings designed to “meet people where they are.” Empathy maps meant to snapshot customer personas. And still, the people who open up often walk away feeling drained. Why? It felt like … Weiterlesen

A framework for Crisis Information Design. FAKE!!! This image was shared on social media and confirmed as fake by Snopes People can no longer tell the difference between real images and AI-generated ones. That’s not an opinion. It’s a finding from researchers at UC Berkeley and SUNY Buffalo, who demonstrated that AI-synthesized faces are now perceived … Weiterlesen

Disclaimer: although I am going to use industry examples from products I am building at Miro to illustrate key ideas in this piece, I am sharing my own POV, and I am not speaking on behalf of Miro. For decades, a single question has dominated startup boardrooms and venture capitalist pitch meetings: “What’s your DAU/WAU/MAU?” The … Weiterlesen

Your chatbot would praise your worst ideas. Here’s how to design interfaces that push back instead. Image based on Las Meninas by Velázquez (1656) Throwback to the last time this happened to you. You’re brainstorming with a chatbot. Somehow, every idea you throw out gets an enthusiastic response. First, it’s “great thinking!” Next, you hear “that’s … Weiterlesen

How Lovable, Cursor, and Bolt are rewriting who gets to build software — and the hidden costs nobody is talking about. Lovable hit $100M revenue in 8 months (Source: CB Insights). A quarter of all YC startups now ship code that’s 95% AI-written. And somewhere in Silicon Valley, a 22-year-old with no CS degree just launched an app … Weiterlesen

And how connectivity can create dependency instead of empowerment Continue reading on UX Collective »

AI coding tools are rewriting who gets to make software. The question isn’t whether that’s good. It’s what it does to the things we use every day. In 2023, a controlled study found that developers using GitHub Copilot completed a coding task 55% faster than those without it. That’s your 4-week sprint becoming a 2-week sprint. By … Weiterlesen

How consumer security products turn physical presence into assumed consent Illustration of a home security camera extending its gaze into shared neighbourhood space, symbolising the shift from private protection to ambient surveillance. Image generated using Grok Imagine. When Amazon’s Ring aired its Search Party advertisement during the Super Bowl, it presented a reassuring narrative: neighbours’ cameras cooperate, … Weiterlesen

Lessons in design, from a USB drive to the age of AI, and beyond. Continue reading on UX Collective »