Digital Skills

Your user never sees the org chart you fight over. So when it cracks, who do you let pay for it? Continue reading on UX Collective »

Employment no longer ends. It expires. Two signatures, one signature visible in clear blue ink, a second signature faded, barely visible. Talking about their experiences with layoffs, two women sat at a high table drinking coffee, only two meters away from me. I leaned in, and I listened. My Sunday mornings are about reflection. My favorite thing … Weiterlesen

Why discovery still matters in the age of AI Historically, I used to pitch investment in early UX work as a cost-saving effort. Engineering time and resources were the most expensive assets a company possessed. You couldn’t afford to build the wrong thing, so you invested in discovery to ensure the target was correct before firing … Weiterlesen

From healing fiction to smart feeders, the booming pet economy shows what design looks like when households shrink instead of grow. The modern companion of choice: self-contained, low-maintenance, and entirely at home in a small flat. Image source Walk into a bookshop in Britain or the US, and you will find a table, usually near the front, … Weiterlesen

Here’s which design roles are emerging in the age of AI. Source The tech community has been gripped by a collective anxiety. If you browse tech subreddits or check newsletters, the headlines paint a stark picture: AI is coming for white-collar jobs. Coding is dead. Design is obsolete. Last month, AI pioneer Andrew Ng published a … Weiterlesen

I said those words to a £30M bootstrapped CFO mid-interview. Continue reading on UX Collective »

How a single word lets us claim progress before we prove it 1970s Reliant Robin | Image source: https://www.adrianflux.co.uk/cult-classics/reliant-robin/ What is innovation? We hear this word used constantly, particularly in the creative, technology, healthcare, and education sectors. Companies advertise innovative products, hospitals implement innovative care models, and universities promote innovative programs — the word has become so ubiquitous … Weiterlesen

Designing for the gap between conversation and delegation Same board. Both are playing properly. Both are playing different games. While setting up a project recently, I wrote a very detailed document, everything I wanted, where, how, plus a scatter of considerations, ideas and variants. A brain dump. I cleaned it up, and then, instead of … Weiterlesen

AI promised us a leisure revolution but delivered us more documents to consume. I designed a voice-first app to move my work away from the desk and into the spaces that suit me. Using ARC (Audio Review Companion), to provide document feedback away from the desk. Image generated by AI. A false promise Generative AI will change the … Weiterlesen

People pull toward pre-selected options rather than actively choosing alternatives. When a choice arrives with one option already set, most people leave it in place, regardless of whether it reflects their actual preference. The friction of changing something, combined with the implicit signal that the pre-set option is normal or recommended, produces consistent gravity toward … Weiterlesen