The UX of survival in the age of AI deepfakes

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A framework for Crisis Information Design. FAKE!!! This image was shared on social media and confirmed as fake by Snopes People can no longer tell the difference between real images and AI-generated ones. That’s not an opinion. It’s a finding from researchers at UC Berkeley and SUNY Buffalo, who demonstrated that AI-synthesized faces are now perceived … Weiterlesen

Your users aren’t human anymore; start building for agents today

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Disclaimer: although I am going to use industry examples from products I am building at Miro to illustrate key ideas in this piece, I am sharing my own POV, and I am not speaking on behalf of Miro. For decades, a single question has dominated startup boardrooms and venture capitalist pitch meetings: “What’s your DAU/WAU/MAU?” The … Weiterlesen

Breaking the echo chamber in your interface

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Your chatbot would praise your worst ideas. Here’s how to design interfaces that push back instead. Image based on Las Meninas by Velázquez (1656) Throwback to the last time this happened to you. You’re brainstorming with a chatbot. Somehow, every idea you throw out gets an enthusiastic response. First, it’s “great thinking!” Next, you hear “that’s … Weiterlesen

When anyone can build anything

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AI coding tools are rewriting who gets to make software. The question isn’t whether that’s good. It’s what it does to the things we use every day. In 2023, a controlled study found that developers using GitHub Copilot completed a coding task 55% faster than those without it. That’s your 4-week sprint becoming a 2-week sprint. By … Weiterlesen

Surveillance by default, consent by assumption

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How consumer security products turn physical presence into assumed consent Illustration of a home security camera extending its gaze into shared neighbourhood space, symbolising the shift from private protection to ambient surveillance. Image generated using Grok Imagine. When Amazon’s Ring aired its Search Party advertisement during the Super Bowl, it presented a reassuring narrative: neighbours’ cameras cooperate, … Weiterlesen

No, VR can’t make you walk in others’ shoes

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The shallowness of the “empathy machine.” Photo by Vitaly Gariev on Unsplash I once saw a “poverty simulation” designed to help raise funds and “put people in others’ shoes.” I felt… weird. Can you imagine someone going through a 10-minute fancy VR experience and suddenly claiming they understand the struggles? VR allows users to step into … Weiterlesen