Digital Skills

A reviewer’s hand hovers over an approve button while the work it approves has already moved on without them. AI assisted. Agents now act before we ask and reach past what we authorized. A person in the loop isn’t enough if nobody owns the outcome. Here’s what to consider when designing for it. Agents used to … Weiterlesen

How to sell design and show the impact of design outcomes to business and finance leaders. Many years ago a business unit CFO told me: “I don’t need another presentation explaining why design is important. I need to know whether investing another million dollars in design will outperform investing it in engineering or marketing.” That conversation … Weiterlesen

The switchboard operator’s job was automated out of existence. The work it became, the invisible systems that now connect every call, is worth more than the job ever was. AI is about to do the same thing to the app. The people buying AI are blunt about the fact that the future is intelligence that disappears … Weiterlesen

Many experienced people plateau out of sight. Whether they keep growing depends partly on the problems they’re given to tackle. Continue reading on UX Collective »

Why it took Microsoft 5 years to roll out an ‘obvious fix’ Continue reading on UX Collective »

Judgment brings the facts. Agency puts them on the table. AI assisted. It has become our favorite answer to AI-generated sameness. The reality is good products come from judgment built on facts, and the agency to use them when the room prefers opinions. Ask Rick Rubin what he does and he’ll tell you he has … Weiterlesen

Weekly curated resources for designers — thinkers and makers. “Today, my house and life are painfully void of craft. I live in a new build with pumped out, builder-grade (aka cheap) materials. I have plastic wood lookalikes rather than hand-carved wood. None of my furniture causes that moment of awe where you stop to marvel at it. My … Weiterlesen

AI made quality available to everyone, and made it average. What sets work apart now is a decision you can see. An AI assistant helped me write this. The ideas, the data and the final edit are mine. E.PIANO 1 In 1983, Yamaha released the DX7, the first digital synthesizer to sell in large numbers. It was … Weiterlesen

Three paths forward, each challenging what we value most. Photo by Josh Johnson on Unsplash I suspect artificial intelligence may eventually accomplish what generations of socialists have struggled to achieve. And the irony is that capitalism may ultimately be responsible for making it happen. And I say this as someone whose political instincts lean libertarian. I have … Weiterlesen