Something big, surveillance by default, agentic UX principles

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Weekly curated resources for designers — thinkers and makers. “I’m a firm believer in Josef Müller-Brockmann’s principles of designing with intentionality. At the same time, I’ve watched the same demos Shumer has. I’ve felt that initial rush of adrenaline when viewing the insane capabilities of each AI model, with each release dropping my jaw to the floor. But after … Weiterlesen

The wisdom curve

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What designers can learn from the pioneers of “Long Design.” Toolsets have a shelf life; wisdom is evergreen. Exploring how designers can move past the ego to find meaning in the ‘Instructor Curve’ and the pinnacle of human needs (image source: Yeo using Google Gemini) Did you know that I have a 70-year-old colleague in my workplace? … Weiterlesen

Dear diary, you’re the last good listener

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Adam Smith on why 250 years of empathy still leaves us feeling unheard. Adam Smith — Image created with AI We talk about empathy more than ever. Listening sessions. Trainings designed to “meet people where they are.” Empathy maps meant to snapshot customer personas. And still, the people who open up often walk away feeling drained. Why? It felt like … Weiterlesen