Roles and best practices guide

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After years of working alongside CRM administrators, I’ve learned the single biggest difference between CRM platforms that drive revenue and ones that collect digital dust. The difference isn’t the software nor the budget, but the quality of the administration behind it. CRM administration is the operational discipline that determines whether your platform actually reflects how … Weiterlesen

Your design system runs on one person’s judgment-AI is about to prove it

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Your design system runs on one person’s judgment — AI is about to prove it 76 open contributions to IBM’s Carbon design system, each waiting to clear the same gate. Some have been here since April. The label says it plainly: “one more review.” Source: Carbon Design System on GitHub, captured June 2026. It is 6:40 on a Friday. … Weiterlesen

The organizational cost of low taste

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When taste is weak, organizations don’t fail in strategy. They fail in decisions. This is what happens when an organization loses a shared sense of quality. Every downstream symptom is just a different way of compensating for the same missing signal. From scaling problem to judgment problem In a previous article, I argued that AI has made … Weiterlesen

Access is not mastery, the polymath UX architect, A2UI under the hood

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Weekly curated resources for designers — thinkers and makers. “I’ve seen PMs and sales teams build working prototypes with AI tools that genuinely work — they ship, users can use them. But there are details underneath: interactions that are slightly off, components that don’t quite fit the pattern, decisions that made sense in the moment but will create friction as … Weiterlesen

The Magic 8-Ball vs. Gen AI: a surprisingly interesting comparison

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Two products. Both fortune-tellers. Wildly different operating costs. One Is a Plastic Sphere Filled With Alcohol. The Other Is a Trillion-Dollar Bet on the Future of Compute. They Do Roughly the Same Job. In 1950, Brunswick Billiards commissioned a Cincinnati novelty firm to design a giveaway. The result was a plastic eight-ball with a 20-sided die … Weiterlesen