Digital Skills

The redesign tested well. Users hate it anyway. Welcome to the paradox that costs companies millions and leaves everyone baffled. When Sonos released its redesigned app in May 2024, the backlash was immediate and brutal. Users couldn’t access basic features like volume control and alarms. Systems became unusable. The company’s stock plummeted 25%. Eventually, the CEO … Weiterlesen

A 9,000-year vibe code analysis of 83 artifacts revealing the four cultural triggers that turn ancient traditions into billion-dollar “disruptions. The acceleration of history: A chronological mapping of health artifacts from 7000 BC to 2024 AD, revealing the extreme density of “innovation” in the 21st century. Collective amnesia It took four weeks, five days, and seven … Weiterlesen

Once the QA Engineer enters the room, everyone expects that quality issues will be magically solved. Throughout my career in software testing, I’ve noticed dilemmas that affect the overall team’s dynamics and product outcomes. Believe it or not, these are the patterns that are quite common for every development team I worked with. These very … Weiterlesen

Stay relevant by honing your intuition, not your process Illustration by Hannah James You likely know, or at the very least know of, a designer who just gets it. I’m talking about the designer who solves complex problems with elegant, user-centred, buildable solutions without breaking a sweat. Or maybe that designer who turns everything they touch into … Weiterlesen

How LLMs are reopening this question — and why it could turn into a professional identity crisis. Text written manually without AI. Images made with Midjourney. Maybe this text will become outdated as quickly as all the changes we’ve seen happening in our field over the last few years. But even if I run that risk, I feel … Weiterlesen

A practical scoring model to decide when to Delegate, Assist, or stay Human-Led. This essay was originally published on my Substack Syntax Stream, where I write about principles of human–AI interaction. For years, application design followed a straightforward goal: reduce friction so users can complete their jobs faster. We mapped flows, removed steps, and optimized … Weiterlesen

Four ways of thinking about design, work, and uncertainty Continue reading on UX Collective »

How funny and totally unnecessary writing of this Amsterdam coffee roastery makes customers happier. Continue reading on UX Collective »

The way consumers search for answers online has changed over the years. Instead of typing a keyword or query into search engines like Google, people are typing their questions directly into engines like ChatGPT to get direct, no-frills answers. So, instead of optimizing for SEO, marketers need to know how to structure a page for … Weiterlesen