Something big, surveillance by default, agentic UX principles

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Weekly curated resources for designers — thinkers and makers. “I’m a firm believer in Josef Müller-Brockmann’s principles of designing with intentionality. At the same time, I’ve watched the same demos Shumer has. I’ve felt that initial rush of adrenaline when viewing the insane capabilities of each AI model, with each release dropping my jaw to the floor. But after … Weiterlesen

The wisdom curve

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What designers can learn from the pioneers of “Long Design.” Toolsets have a shelf life; wisdom is evergreen. Exploring how designers can move past the ego to find meaning in the ‘Instructor Curve’ and the pinnacle of human needs (image source: Yeo using Google Gemini) Did you know that I have a 70-year-old colleague in my workplace? … Weiterlesen

Dear diary, you’re the last good listener

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Adam Smith on why 250 years of empathy still leaves us feeling unheard. Adam Smith — Image created with AI We talk about empathy more than ever. Listening sessions. Trainings designed to “meet people where they are.” Empathy maps meant to snapshot customer personas. And still, the people who open up often walk away feeling drained. Why? It felt like … Weiterlesen

The UX of survival in the age of AI deepfakes

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A framework for Crisis Information Design. FAKE!!! This image was shared on social media and confirmed as fake by Snopes People can no longer tell the difference between real images and AI-generated ones. That’s not an opinion. It’s a finding from researchers at UC Berkeley and SUNY Buffalo, who demonstrated that AI-synthesized faces are now perceived … Weiterlesen

Your users aren’t human anymore; start building for agents today

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Disclaimer: although I am going to use industry examples from products I am building at Miro to illustrate key ideas in this piece, I am sharing my own POV, and I am not speaking on behalf of Miro. For decades, a single question has dominated startup boardrooms and venture capitalist pitch meetings: “What’s your DAU/WAU/MAU?” The … Weiterlesen