Digital Skills

The design problem most AI companies aren’t solving There’s a design principle underneath every high-stakes AI product: AI is the decision support. The human is the decision maker. Those are different jobs. The AI surfaces information, surfaces risk, surfaces patterns a person couldn’t find alone. The human takes that and decides what to do. That is … Weiterlesen

AI didn’t create the gap. It made it impossible to ignore. Intelligence inside an inherited architecture. Generated with Gemini. Last quarter, I sat through a product planning session — five leads around a table, a roadmap on the screen, a budget conversation that had already been decided. The question on the agenda was: how do we integrate AI into … Weiterlesen

Setting boundaries (and establishing trust) is the ask with agentic projects Continue reading on UX Collective »

What happens when technology starts reshaping the minds using it? Meet the new class of cognitive biases AI is creating. We have spent decades cataloguing the ways the human mind trips itself up. Confirmation bias. The Dunning-Kruger effect. Anchoring. The list currently stands at over 180 documented cognitive biases, each a small, predictable glitch in … Weiterlesen

UX pattern research: Pinning, Favorites, Save for Later & Urgency Flags I forget to take the garbage out. Every Friday. Without fail. So I wrote it on the blackboard in my kitchen, not a reminder on my phone, not a calendar event, but a blackboard. I see it when I make coffee, when I wash the … Weiterlesen

An ancient diagnosis for a modern delusion. Saint Augustine of Hippo with his restless heart pierced by the light of Truth, painting by Philippe de Champaigne, 17th century The current narrative around artificial intelligence is built on a familiar promise of better predictions and outcomes. AI is positioned as a system that can reduce uncertainty and … Weiterlesen

Weekly curated resources for designers — thinkers and makers. “So much of our creative communication as human beings so deeply depends on the emotion, connection, and meaningful context created and consumed between the creator and consumer. If I (the author) tell you (the reader) I love you, that’s very different from someone you actually care about, someone you … Weiterlesen

What Pat Riley, Gregg Popovich, Phil Jackson, and Dawn Staley can teach us about building in the age of artificial intelligence, with Steve Kerr providing an assist I preferred the Kobe Bryant / Pau Gasol era of the Los Angeles Lakers because it was more fluid and creative than Shaq in the paint; it also showed … Weiterlesen

Let AI carry the weight of your product’s abstractions, so your users don’t have to. I still remember feeling awe-struck the first time I used ChatGPT. I knew it was the beginning of a new era, but I struggled to wrap my head around what it meant for design. Only after reading Jakob Nielsen’s piece “AI: … Weiterlesen